I work with Northwood Realty and am the admin. in the Stow office. I used Jack as my realtor because he's relatively new to real estate and I wanted him to gain the experience.
Jack was very prompt for showing appointments, had listing info. printed out for me and willingly went back to a couple properties with me to re-view them.
However, once we went under contract, he wasn't as knowledgeable on the contract-to-closing process and had to defer to the manager for answers to almost every question I asked (which is a good thing - he didn't "make up" the answer!). He does need to pay more attention to detail and I think he recognized that going through this transaction.